Delivery Information

We know that once you've ordered your sweets, you want to know when they're going to arrive.

At Who’s Got the Bag, we aim to prepare and dispatch orders as quickly as possible while making sure products, particularly our freshly freeze-dried sweets, are ready and packed properly before leaving us.

We deliver orders throughout the United Kingdom using Royal Mail and DPD.

How Much Is Delivery?

Delivery starts from £2.99.

The delivery services available for your order and the final delivery cost will be shown at checkout before you complete your purchase.

Depending on your order and location, available services can include next-day and 48-hour delivery options.

How Quickly Do You Dispatch Orders?

Our goal is to dispatch orders within 24 hours whenever possible.

Most standard orders can be prepared quickly.

However, some orders containing our own freeze-dried sweets may require additional preparation time.

In these cases, we normally aim to dispatch your complete order within one to three working days at the maximum.

Why Can Freeze-Dried Orders Take Slightly Longer?

We produce our own freeze-dried sweets.

We don't simply buy finished freeze-dried candy from another company and repackage it.

Many of our freeze-dried products are produced to order, while some of our most popular products are made in small batches.

Our freeze-drying process is carefully controlled and takes time. We use a low-and-slow approach to achieve the crisp, crunchy texture we're looking for.

We would rather give a batch the time it needs than rush the process simply to dispatch an order faster.

Once finished, our freeze-dried products are packed in heat-sealed bags or airtight, tamper-evident containers, depending on the product, to help maintain freshness and protect that all-important crunch.

Which Delivery Companies Do You Use?

We use:

Royal Mail
DPD

The delivery service available will depend on the options shown when you place your order.

Does Next-Day Delivery Mean My Order Will Arrive Tomorrow?

Next-day delivery refers to the delivery service after your order has been prepared and dispatched.

For example, if your order contains a freeze-dried product that needs to be freshly produced, we may need additional preparation time before handing your parcel to the courier.

Once your parcel has been dispatched, the delivery timescale for your selected service begins.

Can I Track My Order?

Where tracking is provided with your selected delivery service, you'll receive tracking information once your parcel has been dispatched.

Please allow time for the carrier's tracking system to update after your parcel has been handed over.

Live Delivery Tracking Updates

If you provide your email address and mobile phone number when placing your order, our third-party delivery partners may send you live tracking updates about your parcel.

Depending on the courier and service used, these updates can include:

• Confirmation that your parcel has been dispatched.

• Tracking progress while your parcel is in transit.

• Estimated delivery information.

• Delivery notifications.

• Updates if there is a delay or change to the delivery.

Tracking messages and notifications are provided by third-party couriers such as Royal Mail or DPD, so the type and frequency of updates can vary depending on the service used.

Please make sure the email address and telephone number entered at checkout are correct, as incorrect contact details may prevent you from receiving delivery updates.

My Tracking Hasn't Updated

Tracking information doesn't always update immediately.

If you've recently received your dispatch notification, please allow some time for Royal Mail or DPD to process and scan the parcel into their network.

If your parcel appears to have stopped moving or is taking significantly longer than expected, please contact us and we'll help you investigate.

What Happens If My Parcel Is Delayed?

Once an order has been handed to Royal Mail or DPD, occasional delays can happen that are outside our direct control.

If your parcel appears to be significantly delayed, contact us with your order number and we'll help check what has happened.

What If My Order Arrives Damaged?

Please contact us as soon as possible if your order arrives damaged.

To help us resolve the problem quickly, please send:

• Your order number.

• Clear photographs of the damaged product.

• Photographs of the external packaging.

• Photographs of any damage inside the parcel.

• A short explanation of what has happened.

Please don't dispose of damaged products or packaging until we've had an opportunity to review the problem where possible.

We'll investigate and work with you to resolve genuine delivery damage as quickly and efficiently as possible.

Can Chocolate Be Affected By Hot Weather?

Chocolate and some confectionery can be sensitive to high temperatures.

During particularly hot weather, we may take additional precautions or delay dispatch of heat-sensitive products where sending them could significantly increase the risk of damage.

If this affects an order, we'll contact you where necessary.

Click & Collect From Our Gosport Shop

If you're local, you don't necessarily need to pay for delivery.

Where available, select Click & Collect when ordering online and collect your order from:

Who’s Got the Bag
89 High Street
Gosport
Hampshire
PO12 1DS
United Kingdom

We're approximately a two-minute walk from Gosport Ferry and Gosport Bus Station.

Please wait until your order is ready for collection before making a special journey to the shop.

Local Customers

We like looking after our local customers.

Occasionally, when a local customer places a Click & Collect order, we may contact them and offer to personally deliver their order instead as a thank you for supporting our family business.

This isn't a guaranteed delivery service and depends on our availability.

Where Do You Deliver?

Our online store delivers to customers throughout the United Kingdom, subject to the delivery options available at checkout.

If you're unsure whether we can deliver a particular product to your location, please contact us before ordering.

How Are Orders Packed?

We take care when preparing orders for delivery.

Different products require different types of packaging, particularly fragile sweets, toys and freeze-dried products.

Our freeze-dried sweets are particularly sensitive to moisture, so depending on the product, they're packed in heat-sealed packaging or airtight, tamper-evident containers to help protect their freshness and texture.

Need Help With A Delivery?

If you have a question about an existing delivery, please have your order number ready and contact us:

Email: whosgotthebag.uk@icloud.com

Telephone: 07516 823945

Who’s Got the Bag
89 High Street
Gosport
Hampshire
PO12 1DS

We're an independent family-run business, so if something goes wrong with a delivery, please contact us and give us the opportunity to look into it and help.