Terms of service

Terms and Conditions

These terms and conditions apply to the use of our website and to the purchase of goods from us online.

By using our website or placing an order, you agree to these terms.

1. Who we are

This website is operated by Who’s Got The Bag.

Throughout these terms, “we”, “us” and “our” refer to Who’s Got The Bag.

If you need to contact us, you can email us at whosgotthebag.uk@icloud.com.

2. Use of our website

You agree to use our website only for lawful purposes.

You must not use our website in any way that may damage the site, interfere with other users, introduce viruses or malicious code, or attempt to gain unauthorised access to our systems.

We may suspend or restrict access to the website if we reasonably believe there has been misuse.

3. Products and descriptions

We aim to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, images are for illustration only. Colours and packaging may vary slightly from how they appear on your screen.

All products are subject to availability.

We reserve the right to withdraw, update, or change products, pricing, and product descriptions where necessary.

4. Orders

When you place an order through our website, this is an offer to buy goods from us.

Your order is only accepted when we confirm acceptance and dispatch the goods.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been a genuine pricing or listing error, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, we will refund the amount paid.

5. Prices and payment

All prices shown on our website are in pounds sterling.

Delivery charges, where applicable, will be shown during checkout before you complete your order.

Payment must be made in full before goods are dispatched.

We take reasonable care to ensure prices are correct, but genuine errors may occasionally occur. If there is a pricing error affecting your order, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

6. Delivery

We will aim to dispatch and deliver your order within the times stated on our website or at checkout, but delivery times are estimates only and are not guaranteed unless we have expressly agreed otherwise.

We are not responsible for delays caused by events outside our reasonable control, including courier delays, severe weather, transport disruption, or network failures.

7. Returns and refunds

Our Returns and Refunds Policy forms part of these terms.

Please read it carefully before placing an order.

Nothing in these terms affects your statutory rights.

8. Faulty, damaged, or incorrect items

If goods arrive damaged, faulty, or not as described, please contact us as soon as possible at whosgotthebag.uk@icloud.com.

Where you have legal rights to a repair, replacement, refund, or other remedy, we will deal with the matter in line with applicable UK consumer law.

9. Food, hygiene, and perishable goods

Because we sell food products, some goods may be non returnable for hygiene and food safety reasons unless they are faulty, damaged, or not as described.

Please refer to our Returns and Refunds Policy for full details.

10. Promotions and discount codes

From time to time, we may offer promotions, discounts, or discount codes.

Unless stated otherwise, promotions cannot be used together, have no cash value, and may be withdrawn or amended at any time.

We reserve the right to cancel any promotion or refuse a discount where we reasonably believe it has been used improperly or in breach of the promotion terms.

11. Intellectual property

All content on this website, including text, logos, graphics, images, and branding, belongs to us or is used by us with permission.

You may not copy, reproduce, distribute, or use any content from this website without our prior written consent, except where allowed by law.

12. Third party links and services

Our website may include links to third party websites or services.

These links are provided for convenience only. We do not control and are not responsible for the content, policies, or availability of third party websites.

Your use of third party websites is at your own risk.

13. Liability

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any breach of your statutory rights as a consumer.

Subject to the above, we are not liable for any loss that was not reasonably foreseeable, or for any business loss suffered by a consumer customer.

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 or other applicable consumer protection law.

14. Privacy

Any personal information you provide to us will be handled in accordance with our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time.

The version in force at the time you place your order will apply to that order.

16. Governing law

These terms and any dispute or claim relating to them shall be governed by the laws of England and Wales.

17. Contact details

If you have any questions about these terms, please contact:

Who’s Got The Bag
Email: whosgotthebag.uk@icloud.com