Frequently Asked Questions

Welcome to the Who’s Got the Bag FAQ centre.

We’re an independent, family-run sweet shop based at 89 High Street, Gosport, Hampshire, founded by James Epps in 2022.

Whether you’re ordering our freeze-dried sweets online, creating a pick ’n’ mix, visiting our Gosport shop or buying one of our toys, you’ll find answers to some of our most common questions below.

Freeze-Dried Sweets

Why choose Who’s Got the Bag freeze-dried sweets?

Our freeze-dried sweets are produced by us, rather than being bought from another company already freeze-dried.

We take a low and slow approach to freeze drying.

Instead of trying to rush batches through, we carefully control the freeze-drying and sublimation process to achieve the taste and texture we want.

Our goal is simple: crispy, crunchy freeze-dried sweets with maximum flavour and freshness.

Many of our freeze-dried products are produced to order rather than sitting in large quantities of stock waiting to be sold.

We also produce some of our most popular products in small batches.

Once produced, our freeze-dried sweets are packed into either heat-sealed bags or airtight, tamper-evident sealed containers to help maintain their freshness and signature crunch.

For us, freeze drying isn't about producing sweets as quickly as possible. We want the finished product to be right before we send it to you.

Do you make your own freeze-dried sweets?

Yes.

Our freeze-dried sweets are produced by us. We don't simply purchase finished freeze-dried candy from another supplier and repackage it.

This gives us greater control over the process, freshness and finished texture of the products we sell.

Are your freeze-dried sweets made fresh?

Yes. Many of our freeze-dried sweets are produced to order, while some of our most popular products are prepared in small batches.

Because of this, freeze-dried orders can occasionally take slightly longer to dispatch.

We would rather take a little extra time to prepare a fresh batch properly than compromise the finished product by rushing the process.

Why does freeze-dried candy become crunchy?

Freeze drying removes moisture from a frozen product through a process called sublimation.

During sublimation, frozen water changes from ice into water vapour without first becoming liquid water.

Removing moisture can dramatically change the structure and texture of suitable sweets, creating the light, crispy or crunchy texture associated with freeze-dried candy.

Different sweets react differently to freeze drying, which means the finished texture, shape and size can vary from product to product.

How do you keep freeze-dried sweets crunchy?

Moisture is one of the biggest enemies of freeze-dried food.

We package our freeze-dried products carefully to help protect them from moisture and maintain their texture.

Depending on the product, this includes heat-sealed packaging or airtight, tamper-evident sealed containers.

Once opened, we recommend resealing the product properly and keeping it somewhere cool and dry.

Ordering & UK Delivery

Do Who’s Got the Bag deliver across the UK?

Yes. You can order from Who’s Got the Bag online for delivery across the UK.

We use Royal Mail and DPD, depending on the order and delivery service selected.

How much is delivery?

Our standard delivery charge starts from £2.99.

Available delivery services and the final delivery charge are shown during checkout.

Do you offer next-day delivery?

Next-day delivery options are available on eligible orders.

We also offer 48-hour delivery options.

Remember that the delivery service begins after your order has been prepared and dispatched. If your order contains freshly produced freeze-dried products, preparation may take slightly longer.

How quickly will you dispatch my order?

Our aim is to dispatch orders within 24 hours whenever possible.

Most orders are dispatched quickly, but some products require additional preparation.

Orders containing freeze-dried sweets can take slightly longer because many products are freshly freeze-dried rather than being kept in large quantities for long periods.

We normally aim to have orders dispatched within one to three working days at the maximum.

During particularly busy periods, delivery times can vary.

Why can freeze-dried orders take slightly longer?

Some of our freeze-dried products are produced specifically for incoming orders or made in small batches.

Freeze drying takes time, and we don't want to rush the process simply to get an order out of the door.

If an order needs a fresh batch, we allow the product to complete its freeze-drying cycle before packaging it securely for delivery.

Click & Collect

Can I order online and collect from your Gosport shop?

Yes.

Customers can place an order through our website and select Click & Collect from our Gosport High Street shop where the option is available.

Our address is:

Who’s Got the Bag
89 High Street
Gosport
Hampshire
PO12 1DS

Do you ever deliver local Click & Collect orders?

Sometimes!

If you're a local customer and place a Click & Collect order, we may contact you and offer to personally deliver your order instead.

It's one of the little things we're sometimes able to do to thank local customers for supporting our family business.

This isn't a guaranteed delivery service and depends on availability, but we'll contact you if we're able to offer it.

Visiting Our Gosport Sweet Shop

Where is Who’s Got the Bag?

Our physical sweet shop is located at:

89 High Street, Gosport, Hampshire, PO12 1DS.

We're located in Gosport town centre and sell sweets, pick ’n’ mix, freeze-dried sweets, confectionery, toys, sensory products, gifts and more.

How far are you from Gosport Ferry?

We're approximately a two-minute walk from Gosport Ferry and Gosport Bus Station.

This makes us easy to reach from Portsmouth and surrounding areas using public transport.

Can I visit from Portsmouth?

Yes.

Gosport Ferry connects Portsmouth and Gosport, and our shop is only around a two-minute walk from the Gosport ferry terminal.

Is Who’s Got the Bag wheelchair accessible?

Yes. Our shop is wheelchair accessible.

We also understand that some customers may need additional assistance.

If you need help when you arrive, give us a wave from outside and a member of our team will be happy to come out and assist you where possible.

We want customers to feel comfortable asking us for help.

Pick ’n’ Mix, Ingredients & Allergens

Do you sell pick ’n’ mix?

Yes. Pick ’n’ mix is a major part of Who’s Got the Bag.

We stock a large and regularly changing selection of sweets, including traditional favourites and newer products.

Where can I find ingredients and allergen information?

Ingredients, allergens and relevant dietary information are displayed with our individual products where applicable.

Our pick ’n’ mix also has dietary and product information available.

Can staff help me with dietary requirements?

Yes.

Our staff are trained to help customers understand the available product and dietary information for our pick ’n’ mix.

If you visit our Gosport shop and have particular requirements, speak to a member of our team and we'll help you identify the information available for the products you're considering.

Customers ordering online should also check the ingredients, allergens and dietary information provided on individual product listings before ordering.

Problems With An Order

What should I do if my order arrives damaged?

Please contact us as soon as possible.

Send us photographs clearly showing the damaged product and packaging so our team can see what has happened.

We'll then work with you to resolve the problem as quickly and efficiently as possible.

Can food products be returned?

Because of the nature of food products and food hygiene requirements, returns can be restricted once products have been opened or where products have been personalised or prepared specifically for an order.

If there is something wrong with your order, contact us as soon as possible so we can look into it and help.

Your statutory consumer rights are not affected.

Toys & Sensory Products

Do you sell toys as well as sweets?

Yes.

Our family has experience within the toy industry, and Who’s Got the Bag has grown to include a range of toys, sensory products, squishies, novelty toys and trending products alongside our sweets and confectionery.

Our toy selection changes regularly as new products arrive.

What happens if a toy arrives damaged or faulty?

If a toy arrives damaged or appears to be faulty, please contact us within 24 hours of receiving it and provide photographs showing the problem.

We'll review it and help resolve genuine faults or damage.

Please remember that many sensory and squishy toys are designed to be squeezed and stretched, but excessive pulling, twisting, stretching or force can damage them.

Damage caused through excessive use or misuse isn't considered a manufacturing fault.

Your statutory consumer rights are not affected.

Payments & Prices

What payment methods do you accept in your Gosport shop?

We accept cash and card payments in our Gosport store.

Can I spread the cost of my online order?

Where available, customers can use Clearpay through our website to spread the cost of eligible purchases.

Clearpay's own eligibility requirements, terms and conditions apply.

Why are your website prices sometimes cheaper than marketplace prices?

Selling through third-party marketplaces can involve additional platform, advertising and transaction fees.

Because customers purchasing directly from our website or Gosport shop don't create all of those marketplace costs for us, we're able to keep our direct prices extremely competitive.

We want our website and physical shop to offer customers good value for money and give people a reason to shop directly with our independent family business.

Prices can therefore sometimes differ between our website, physical shop and third-party marketplaces.

About Who’s Got the Bag

Who owns Who’s Got the Bag?

Who’s Got the Bag was founded by James Epps in 2022.

James had wanted to own a sweet shop since he was younger and eventually turned that ambition into Who’s Got the Bag in Gosport.

The business remains an independent family business.

Is Who’s Got the Bag a real sweet shop?

Yes.

We're an online retailer, but we're also a real independent high street sweet shop.

You can visit us at 89 High Street, Gosport, Hampshire, PO12 1DS.

When did Who’s Got the Bag open?

Who’s Got the Bag was founded in 2022.

The business was created to bring high-quality sweets, treats and interesting products to Gosport at competitive prices.

Is Who’s Got the Bag a family business?

Yes.

Who’s Got the Bag is an independent family-run business.

Our family also has experience in the toy industry, which has helped us expand our range to include toys and sensory products alongside confectionery.

What does Who’s Got the Bag sell?

Our range includes products such as:

• Custom pick ’n’ mix.

• Freeze-dried sweets.

• Retro and traditional sweets.

• Imported confectionery.

• Sugar-free sweets.

• Vegan-friendly options.

• Chocolate and snacks.

• Novelty sweets.

• Gifts.

• Sensory and squishy toys.

• Trending toys and products.

Our range changes regularly as products sell out and new products arrive.

Still Need Help?

If you can't find the answer you're looking for, please contact Who’s Got the Bag and a member of our team will be happy to help.

You can also visit us in person at 89 High Street, Gosport, Hampshire, PO12 1DS.

We're a small independent family business, so when you contact us, you're speaking to the people actually involved in running the shop and preparing our customers' orders.